Support Center

Bouki Ak Malis is a fun, family-friendly bubble shooter game inspired by the beloved Haitian folktales of Bouki and Malis. Poor Bouki is trapped and needs saving — it's up to you, playing as the clever Malis, to aim and shoot matching tropical fruit bubbles to clear the board and deliver Bouki to safety! With 50+ levels spread across vibrant Haitian-inspired maps and themes, original Haitian music, and colorful characters straight from the folklore, the game is a joyful mix of cultural heritage and addictive bubble-shooting action. It is available for free on both Android (Google Play) and iOS (App Store).

Yes! Bouki Ak Malis is completely free to download and play. The core game experience — including all base levels and the main storyline — is available at no cost. The game may offer optional in-app purchases for things like virtual currency, cosmetic items, or special power-ups that enhance the experience, but these are entirely optional. You can enjoy the full game without spending any money. We believe great games should be accessible to everyone!

Bouki Ak Malis is available on both Android and iOS devices:

• Android: Available on the Google Play Store. Requires Android 6.0 (Marshmallow) or higher.
• iOS: Available on the Apple App Store. Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

We recommend having at least 500MB of free storage space on your device for the best experience. The game is optimized to run smoothly on a wide range of devices, from older models to the latest smartphones.

Bouki Ak Malis is designed to be enjoyed by players of all ages! The game features family-friendly content, colorful cartoon visuals, and no violent or inappropriate material. It is rated for all ages on both the Google Play Store and Apple App Store. The puzzle gameplay starts simple enough for younger children to enjoy with some guidance, and grows more challenging for older players and adults. We especially love seeing families play together — it's a wonderful way to share Haitian culture across generations!

The game's primary interface language is currently English, but it is deeply rooted in Haitian culture — featuring characters, music, and visual elements drawn from Haitian folklore. We understand the importance of Haitian Creole to our community, and a Haitian Creole language option is something we are actively considering for a future update. Stay tuned! In the meantime, we welcome feedback and suggestions at hello@partnox.com.

No, you do not need to create an account to play Bouki Ak Malis. You can download the game and start playing immediately as a guest. However, creating an account (or signing in with Google Play Games on Android or Game Center on iOS) is recommended because it allows your game progress to be saved to the cloud. This means your progress is safe even if you uninstall the app, get a new phone, or play on multiple devices. Guest progress is stored locally on your device only and may be lost if you uninstall the app.

Your progress is automatically saved as you play. Here's how it works:

• Local Save: Your progress is always saved locally on your device, so you can pick up right where you left off each time you open the app.
• Cloud Save (Recommended): To ensure your progress is never lost, sign in with your Google Play Games account (Android) or Apple Game Center account (iOS). Once signed in, your progress is backed up to the cloud automatically.

We strongly recommend enabling cloud save to protect your hard-earned progress!

We're sorry to hear that! Here are some steps to try recovering your progress:

1. Sign in to cloud save: If you were previously signed in to Google Play Games (Android) or Game Center (iOS), signing back in should restore your cloud-saved progress automatically.
2. Check your device: Make sure you haven't uninstalled and reinstalled the app without having cloud save enabled, as this will erase local progress.
3. Restart the app: Close the app completely and reopen it — sometimes progress syncs after a fresh start.
4. Contact us: If none of the above works, please email us at hello@partnox.com with your device type, OS version, and as much detail as you can about your lost progress. We'll do our best to help!

Yes! If you sign in with your Google Play Games account (Android) or Apple Game Center account (iOS), your progress is saved to the cloud and you can continue playing on any compatible device using the same account. Simply install the game on your new device, sign in with the same account, and your progress will sync automatically. Note that cross-platform play between Android and iOS is not currently supported — your Google Play and Game Center accounts are separate.

We're sorry for the trouble! Please try the following steps in order:

1. Force close and restart: Completely close the app from your device's recent apps and reopen it.
2. Restart your device: A full device restart can resolve many temporary issues.
3. Check for updates: Open the App Store or Google Play Store and check if there's an update available for Bouki Ak Malis. Installing the latest version often resolves crash issues.
4. Free up storage space: Ensure your device has at least 500MB of free storage. Low storage can cause crashes.
5. Reinstall the app: Uninstall the app, then reinstall it from the store. Make sure your progress is cloud-saved before doing this.
6. Contact us: If the issue persists, email us at hello@partnox.com with your device model, OS version, and a description of when the crash occurs.

Performance issues can often be resolved with a few simple steps:

• Close background apps: Other apps running in the background can reduce performance. Close any apps you're not using.
• Free up storage: Low device storage can significantly impact game performance. Try freeing up at least 1GB of space.
• Lower graphics settings: If the game offers graphics quality settings, try reducing them to improve performance on older devices.
• Restart your device: A fresh restart clears temporary files and memory, which often improves performance.
• Check your connection: If you're experiencing lag on online features, try switching between Wi-Fi and mobile data, or move closer to your router.
• Update the app: Ensure you have the latest version of the game installed, as updates often include performance optimizations.

If slowness persists, please contact us at hello@partnox.com with your device details.

Audio issues are usually easy to fix! Here's what to try:

• Check your device volume: Make sure your device's media volume is turned up, not just the ringer volume.
• Check the in-game audio settings: Open the game's settings menu and verify that music and sound effects are enabled and the volume sliders are turned up.
• Check silent/mute mode: On iPhone, check that the physical mute switch (on the side of the device) is not switched to silent mode.
• Disconnect headphones/Bluetooth: If you have headphones or a Bluetooth device connected, audio may be routing there. Try disconnecting them.
• Restart the app: Force close the app and reopen it — this often resolves audio initialization issues.
• Restart your device: A full device restart can resolve persistent audio issues.

If audio is still not working after trying these steps, please contact us at hello@partnox.com.

Download or installation issues are typically related to your device or store account. Please try these steps:

• Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. Large app downloads work best over Wi-Fi.
• Check available storage: Make sure you have enough free space on your device (at least 500MB recommended).
• Restart your device: Turn your device off and back on, then try downloading again.
• Sign out and back in to the store: On Android, go to the Google Play Store settings and sign out, then sign back in. On iOS, go to Settings > [Your Name] > iTunes & App Store, sign out, then sign back in.
• Clear the store app cache (Android): Go to Settings > Apps > Google Play Store > Storage > Clear Cache, then try again.
• Check your device compatibility: Ensure your device meets the minimum requirements (Android 6.0+ or iOS 13.0+).

If you still can't download the game, please reach out to us at hello@partnox.com.

Making an in-app purchase in Bouki Ak Malis is straightforward:

1. Navigate to the in-game Shop or the specific item or feature you wish to purchase.
2. Tap the item or bundle you'd like to buy.
3. A confirmation prompt will appear showing the price. Review it carefully.
4. Confirm the purchase — you may be asked to authenticate with your fingerprint, Face ID, or device PIN, depending on your device settings.
5. The purchase is processed through the Google Play Store (Android) or Apple App Store (iOS), and the item is delivered to your game account immediately.

Remember: all purchases are optional and the core game is completely free to play. We encourage parents to enable parental controls on their device to prevent unintended purchases by children.

Refund requests for in-app purchases must be submitted directly to the platform through which the purchase was made, as Partnox LLC does not have access to your payment information:

• Google Play (Android): Visit play.google.com/store/account/orderhistory, find your order, and select "Request a refund." Google typically reviews refund requests within a few business days.
• Apple App Store (iOS): Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and select "Request a Refund." Apple evaluates requests on a case-by-case basis.

Please note that all sales are generally final once a virtual item has been delivered and used. However, both Apple and Google have consumer-friendly refund policies, especially for accidental purchases or purchases made by children without parental consent.

We're sorry for this frustrating experience! Here's how to resolve it:

1. Wait a few minutes: Sometimes there is a short delay between payment processing and item delivery. Close and reopen the game and check again.
2. Check your internet connection: A poor connection can interrupt the delivery process. Try connecting to a stable Wi-Fi network and reopening the game.
3. Restore purchases: Look for a "Restore Purchases" option in the game's settings menu and tap it. This syncs your purchase records with the store.
4. Verify the charge: Check your Google Play or Apple account order history to confirm the charge went through.
5. Contact us: If you've confirmed you were charged but still haven't received your item after 24 hours, please email us at hello@partnox.com with your order number, the item you purchased, your device type, and a screenshot of your receipt if possible. We'll make it right!

If Bouki Ak Malis offers a subscription plan, you can cancel it at any time through your platform's subscription management settings:

• Android (Google Play): Open the Google Play Store app > tap your profile picture > Payments & subscriptions > Subscriptions > find Bouki Ak Malis > Cancel subscription.
• iOS (App Store): Open the Settings app > tap your name > Subscriptions > find Bouki Ak Malis > Cancel Subscription.

Cancellation takes effect at the end of your current billing period — you will retain access to subscription benefits until then. Partnox LLC cannot cancel subscriptions on your behalf, as they are managed entirely by Apple or Google. If you have trouble cancelling, please contact Apple Support or Google Play Support directly.

We are committed to transparency about the data we collect. Bouki Ak Malis may collect the following types of information:

• Device information: Device type, operating system version, unique device identifiers, and language settings — used to ensure the game runs correctly on your device.
• Usage data: Information about how you play the game, such as levels completed, time spent, and features used — used to improve the game experience.
• Account information (optional): If you create an account, your display name and email address.
• Analytics data: Aggregated, anonymized data about app performance and usage, collected via third-party analytics tools (e.g., Firebase Analytics).
• Crash reports: Technical data about app crashes to help us identify and fix bugs.

We do not sell your personal data to third parties. For full details, please read our Privacy Policy.

You have the right to request deletion of your account and personal data at any time. Here's how:

1. Email us: Send a data deletion request to hello@partnox.com with the subject line "Data Deletion Request."
2. Include your details: Provide the email address or player ID associated with your account so we can locate and delete your data.
3. We will process your request within 30 days and confirm deletion via email.

Please note that deleting your account will permanently remove your game progress, any remaining virtual currency or items, and your account information. This action cannot be undone. Certain data may be retained for a limited period as required by law (e.g., transaction records for tax purposes).

Yes — protecting children's privacy is one of our top priorities. Here's what we do to keep your child's data safe:

• We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).
• Children can play the game without creating an account or providing any personal information.
• We do not serve behavioral advertising to children.
• We use secure, industry-standard encryption to protect all data transmitted through the game.
• We do not sell any user data, including children's data, to third parties.

If you believe your child has provided personal information without your consent, or if you'd like to review or delete your child's data, please contact us immediately at hello@partnox.com with the subject line "Child Data Request." We will respond within 30 days. For more information, please read our Privacy Policy.